Shipping Please note we only ship framed canvas to the UK. We ship via Royal Mail or DHL. Shipping charges cover postage, packing materials, packing labour and courier collection from premises fees. All shipping charges are fixed for the UK only. We no longer ship outside the UK. Not all postal services are available to all areas. Where a next day service is requested and paid for a refund will only be given against postage for late delivery. We reserve the right not to post to address which are not confirmed via Paypal. DHL deliveries require a telephone number. Delivery product build takes up to 10 working days but normally this is 1-5 working day subject to work load. We deliver on freepost using either 1st Class Recorded post or DHL economy service for free post items. We use DHL or Royal Mail Special Delivery for 24/48 hr deliveries. Images requiring scanning and or alteration (colour correction,enlargement, cropping etc) will require approval before final printing delays in approval will delay printing and posting times. All proofs are FINAL once accepted. Addtional fees are payable for alterations after this time.
Refunds & Returns For enlargement work and alterations to images, all work is subject to your approval via email prior to printing, once a print is approved a refund will only be given for faulty or goods damaged in transit. This does not effect your rights under UK and European Law. We offer a full refund of the purchase price minus the shipping charges (packing and postage at cost for free post customers £4) if the customer is not satisfied within the first 7 days after arrival on commercial artwork only purchased via the shop provided the item is returned in original saleable condition.The buyer must also pay return postage.( this does not cover personalised artwork customer supplied or customer supplied photo printed canvases) |